Our out-of-hours emergency contractor can only deal with issues that require urgent attention and which cannot wait for office hours (Monday to Friday – 8.30am to 5.00pm.)
Please call DBK Building & Property Maintenance Ltd on 07973 238 744 or 07973 318 797
- Contractors charge a premium rate for dealing with out-of-hours emergencies. If the matter is not deemed to be an emergency then our contractor will advise that you contact your Property Manager on the next available working day. Should any works be your responsibility rather than a communal/building matter, our contractor will agree any charges directly with you prior to work being undertaken.
- If you are experiencing a water leak from the flat above, in the first instance you should speak to the person living above you. If the flat is unoccupied, the only assistance we can offer out of hours is to turn off the water supply to the offending flat, providing the valve is located outside the flat.
- If the leak is so severe that entry to the flat is deemed to be essential, then you should dial 999 and speak to the emergency services.
- Types of issues that we cannot deal with out of hours include: service charge enquiries, correspondence, noise complaints, access to individual properties, satellite and television reception issues and maintenance issues within flats such as internal heating, plumbing and electrical issues.